Privacy Policy

1. About Us

Epic Cabinet Pty Ltd (ABN 62 666 860 117) is a custom cabinet maker and joinery business based at Unit 1/10 Rushdale Street, Knoxfield VIC 3180, Australia. We are committed to protecting the privacy of individuals who interact with our business, website, and services.

This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Contact details — your name, phone number, email address, and suburb or address.
• Project information — details about your renovation project, style preferences, and requirements that you share with us.
• Enquiry content — any messages or information you submit through our contact form or send via email.
• Usage data — basic analytics about how visitors use our website, collected via third-party tools such as Google Analytics. This may include pages visited, browser type, and approximate location data.

3. How We Collect Information

We collect personal information in the following ways:

• When you submit an enquiry through our website contact form.
• When you contact us directly by phone or email.
• When you engage us to provide cabinetry or joinery services.
• When you visit our website (via cookies and analytics tools).

4. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide you with quotes.
• Plan, manage, and deliver the cabinetry or joinery services you have requested.
• Communicate with you throughout your project.
• Improve our website, services, and customer experience.
• Meet any legal or regulatory obligations.

We will not use your personal information for purposes other than those described above without your consent, unless required by law.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Stone mason partners — where you engage us to coordinate stone benchtop fabrication and installation, we will share relevant project details with our trusted third-party stone mason partners.
• Service providers — third-party tools or platforms used to operate our website or manage communications (such as email or form processing services), who are bound by confidentiality obligations.
• Legal authorities — where required by law or legal process.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to help us understand how visitors use the site. This data is used in aggregate form and does not personally identify you. You may disable cookies through your browser settings, though this may affect some website functionality.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely and access is limited to personnel who need it to perform their role.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of the most recent update noted at the top.

Contact Us

For any privacy-related enquiries, please contact us:

Epic Cabinet Pty Ltd
Unit 1/10 Rushdale Street, Knoxfield VIC 3180
Email: epic2cabinet@gmail.com
Phone: 0425 690 842
ABN: 62 666 860 117